Terms And Conditions

Gardeners Abbey Wood Service Terms and Conditions

These Terms and Conditions set out the basis on which Gardeners Abbey Wood provides gardening and related services to residential and commercial clients. By making a booking or otherwise using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming a booking.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the person, company or organisation that requests or receives services from Gardeners Abbey Wood.

Company means Gardeners Abbey Wood, the gardening service provider.

Services means any gardening, garden maintenance, soft landscaping, related outdoor work, or ancillary services provided by the Company.

Booking means a confirmed request for Services, whether made by telephone, online form, written communication or in any other manner accepted by the Company.

Property means the garden or outdoor area where the Services are to be carried out.

2. Scope of Services

2.1 The Company provides a range of gardening and outdoor maintenance services, which may include lawn care, hedge trimming, weeding, pruning, planting, garden tidy ups, regular maintenance visits, and similar services.

2.2 The precise scope of the Services, including tasks to be carried out, frequency of visits, estimated duration, and any materials to be supplied, will be agreed with the Client at the time of Booking or in subsequent written confirmation.

2.3 Any descriptions, photographs or examples of work are for illustration only. Actual services may vary depending on the specific requirements of the Property, seasonal conditions and any constraints encountered on site.

3. Booking Process

3.1 A Booking is made when the Client requests Services and the Company confirms acceptance of that request. Confirmation may be given verbally or in writing and will usually include the proposed date or schedule, an outline of the Services, and the basis of charging.

3.2 The Company reserves the right to decline any Booking at its discretion, including where the requested Services are outside the Companys usual scope, where safe access cannot be assured, or where the Property conditions make the work impracticable.

3.3 For larger projects, ongoing maintenance arrangements, or work requiring additional materials or equipment, the Company may provide a quotation. A Booking for such work is only confirmed when the Client accepts the quotation in the manner requested by the Company.

3.4 The Client is responsible for providing accurate information about the Property, including size of the area, existing structures, access limitations, parking restrictions, and any known hazards. The Company may adjust the quoted price or cancel a Booking if the information provided is materially inaccurate.

4. Access and Client Responsibilities

4.1 The Client must ensure that the Company has safe and reasonable access to the Property for the duration of the Services. This includes access to gates, paths, relevant outdoor areas and, where required, access to water and electricity.

4.2 The Client must inform the Company of any risks or hazards at the Property, including fragile surfaces, uneven ground, ponds, power cables, underground services, or any items that require special care.

4.3 The Client is responsible for securing pets and ensuring that children and other occupants keep a safe distance from the working area and equipment while Services are being provided.

4.4 If the Company is unable to access the Property at the agreed time due to circumstances within the Clients control, such as locked gates or absence of a key holder, the Company may charge a call out fee or the full fee for the scheduled visit.

5. Pricing, Quotations and Variations

5.1 Prices for Services are generally based on hourly rates, fixed fees, or agreed quotations. The pricing basis will be communicated to the Client at the time of Booking.

5.2 Any quotation provided by the Company is based on the information available at the time and is valid for the period stated on the quotation or, where no period is stated, for 30 days from the date of issue.

5.3 Quotations assume normal site conditions and clear access. If conditions at the Property differ significantly from those described or reasonably anticipated, the Company may revise the quotation or propose additional charges before or during the provision of Services.

5.4 Where additional work is requested by the Client that falls outside the original scope of the Booking or quotation, the Company will inform the Client of any extra charges before proceeding, where reasonably possible.

6. Payments and Invoicing

6.1 Unless otherwise agreed, payment for one off visits is due on completion of the Services. For regular maintenance visits, payment terms may be weekly, fortnightly or monthly as agreed between the parties.

6.2 The Company accepts payment by commonly used methods suitable for UK based services. Specific acceptable methods and details will be confirmed directly to the Client.

6.3 For certain projects or larger works, the Company may require a deposit or staged payments. Any such requirement will be made clear at the time of Booking or when the quotation is accepted.

6.4 The Company reserves the right to charge interest on overdue invoices at the statutory rate applicable in England and Wales, accruing on a daily basis from the due date until payment is received in full.

6.5 All prices and charges are quoted in pounds sterling. Unless explicitly stated, prices are exclusive of any applicable taxes or levies that may apply under UK law.

7. Cancellations and Rescheduling

7.1 The Client may cancel or request to reschedule a Booking by providing advance notice to the Company. The minimum notice period required for cancellation or rescheduling will usually be 24 hours, unless a longer period is specified for certain projects.

7.2 If the Client cancels a Booking without providing the required notice, the Company may charge a late cancellation fee, which may be up to the full value of the scheduled visit, to cover time allocated and any costs incurred.

7.3 The Company reserves the right to cancel or reschedule a Booking due to adverse weather, staff illness, equipment failure, or other circumstances beyond its reasonable control. In such cases the Company will offer an alternative date or, where payment has already been made for the affected visit, a reasonable adjustment or credit.

7.4 If repeated cancellations or rescheduling by the Client make it impractical for the Company to maintain the service, the Company may terminate ongoing arrangements by giving reasonable notice.

8. Service Standards and Complaints

8.1 The Company aims to provide Services with reasonable skill and care, consistent with generally accepted standards for professional gardening and outdoor maintenance in the UK.

8.2 If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, and in any event within 48 hours of completion of the relevant visit, so that the Company has an opportunity to investigate and, where appropriate, to remedy the issue.

8.3 Any agreed remedy may include re performing specific tasks, making adjustments on a subsequent visit, or a partial refund, depending on the circumstances and at the Companys reasonable discretion.

9. Waste Handling and Environmental Regulations

9.1 Garden waste generated during the provision of Services will usually consist of grass cuttings, pruning offcuts, leaves and similar biodegradable materials. The default approach to waste handling will be discussed with the Client at the time of Booking.

9.2 Where the Client has their own green waste or garden waste bin, the Company may place reasonable quantities of garden waste into that bin, provided there is sufficient capacity and it is lawful to do so.

9.3 If the Client requests removal of garden waste from the Property, this may incur an additional charge to cover transport, disposal fees and compliance with UK waste management regulations. Any such charges will be confirmed in advance.

9.4 The Company will comply with applicable UK regulations regarding the carrying and disposal of controlled waste. The Company does not remove hazardous waste, soil contaminated with chemicals, asbestos, or any other materials requiring specialist handling and licences.

9.5 The Client remains responsible for pre existing waste at the Property unless otherwise agreed in writing. The Company will not be responsible for any penalties or charges arising from waste not generated by its Services.

10. Use of Chemicals and Equipment

10.1 When herbicides, pesticides, fertilisers or other chemical products are used as part of the Services, they will be applied in accordance with the manufacturers instructions and relevant UK regulations.

10.2 The Client must inform the Company of any allergies, sensitivities, or concerns regarding the use of particular products. The Company will consider reasonable alternatives where possible, although this may affect the outcome of the Services.

10.3 The Company may use powered equipment such as lawn mowers, hedge trimmers and strimmers. The Client must ensure that the working area is free of obstructions such as toys, garden furniture or personal items. The Company accepts no responsibility for damage to items left in the working area that could reasonably have been removed or protected by the Client.

11. Liability and Limitations

11.1 The Company will take reasonable care when providing Services but cannot guarantee particular results where they depend on factors beyond its control, including weather, soil conditions, existing plant health, pests, or the Clients ongoing maintenance of the garden.

11.2 The Companys total liability to the Client for any loss or damage arising from the provision of Services, whether in contract, tort or otherwise, shall not exceed the total amount paid or payable by the Client for the specific visit or project giving rise to the claim, except where such limitation is not permitted by law.

11.3 The Company shall not be liable for indirect or consequential losses, including loss of enjoyment, loss of use, or loss of anticipated savings, arising out of or in connection with the Services.

11.4 Nothing in these Terms and Conditions excludes or limits the Companys liability for death or personal injury caused by its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under UK law.

12. Damage to Property

12.1 The Company will exercise reasonable care to avoid damage to buildings, hard surfaces, plants and fixtures while carrying out the Services.

12.2 The Client must notify the Company in writing of any alleged damage within 48 hours of completion of the relevant visit, providing sufficient details and evidence to allow proper investigation.

12.3 Where damage is caused directly by the negligence of the Company, and the Client has complied with the notification requirement, the Company will at its discretion repair the damage, arrange for a suitable contractor, or provide appropriate compensation, subject to the limitations set out in these Terms and Conditions.

13. Insurance

13.1 The Company aims to maintain appropriate insurance cover for public liability in connection with the provision of gardening and outdoor services in the UK.

13.2 Evidence of insurance may be made available to the Client on reasonable request.

14. Health and Safety

14.1 The Company will conduct its work in a manner consistent with relevant UK health and safety requirements, taking reasonable steps to protect its staff, the Client and any occupants or visitors to the Property.

14.2 If conditions at the Property are deemed unsafe, or if requested safety measures are not complied with, the Company may suspend or cancel the Services until the situation is resolved. In such circumstances, the Company may charge for time already spent on site and any unavoidable costs.

15. Termination of Ongoing Services

15.1 For ongoing maintenance or regular visits, either party may terminate the arrangement by giving reasonable written notice, usually not less than 14 days, unless a different period is agreed.

15.2 The Company may terminate the Services immediately if the Client fails to pay invoices when due, repeatedly cancels visits at short notice, behaves in an abusive or threatening manner, or otherwise materially breaches these Terms and Conditions.

15.3 On termination, the Client remains responsible for paying for all Services provided up to the termination date, including any agreed materials purchased specifically for the Property.

16. Data Protection and Privacy

16.1 The Company will collect and use the Clients personal data only as necessary to provide the Services, manage Bookings, handle payments, and communicate with the Client.

16.2 Personal data will be handled in accordance with applicable UK data protection laws. The Company will take reasonable measures to protect personal information from unauthorised access or misuse.

16.3 The Client has the right to request access to the personal information held about them, and to request correction of any inaccuracies, in accordance with applicable law.

17. Changes to Terms and Conditions

17.1 The Company may update these Terms and Conditions from time to time to reflect changes in legal requirements, operational practices, or the range of Services offered.

17.2 The version of the Terms and Conditions in force at the time of the Booking will usually apply to that Booking. For ongoing maintenance arrangements, the Company will notify the Client of any material changes and the revised terms will take effect from the date specified in the notice.

18. Governing Law and Jurisdiction

18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

18.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

19. General Provisions

19.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable by a court or competent authority, that provision shall be deemed deleted, but the remaining provisions shall continue in full force and effect.

19.2 No failure or delay by the Company in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that right or remedy.

19.3 The Client may not assign or transfer their rights or obligations under these Terms and Conditions without the Companys prior written consent. The Company may assign or transfer its rights or obligations to another suitable service provider, provided that this does not materially reduce the level of service received by the Client.

19.4 These Terms and Conditions constitute the entire agreement between the Company and the Client in relation to the Services, and supersede any prior understandings or agreements, whether written or oral, relating to the same subject matter.